Help

F.A.Q

• Will you Ship My Software Order?
• Where Can I Find My License Key?
• I did not receive an email after my purchase
• Can i register products bought from a reseller?
• How do I download my purchase?

Installation

• On How Many Computers May I Install a VST/AU Audio Plugin?
• How do I Install a Kontakt Player library?
• On How Many Computers May I Install a KONTAKT Instrument?
• Can I Install your KONTAKT Instruments on an External Drive?

Troubleshooting

• License Key exceeded maximum device activations
• This instrument belongs to a library that is currently not installed
• Can't find Riffer AU in Ableton Live
• I can't load Ableton's factory samples to Playbeat
• Why Is My Download Slow?
• I Cannot Find My Library in KONTAKT

Payments & Discounts

• Do You Store My Credit Card Information?
• Do You Offer Educational Discounts?
• What if I want a refund?